Terms and Conditions

These terms and conditions govern the use of HollyWin, an online casino operated by Stable Tech N.V. under registration number 160129, registered in Curacao, and licensed by the Curacao Gaming Authority under licence number OGL/2024/161/0191. By registering an account, depositing funds, or using any part of the platform, a player agrees to be bound by the terms set out below. This document covers eligibility, account rules, payments, bonus conditions, game fairness, responsible gambling, and dispute handling. Players are encouraged to read this document in full before using the site, and to contact support if any section is unclear.

Acceptance of Terms

Access to and use of HollyWin constitutes acceptance of these terms in their entirety. If a player does not agree with any part of this document, they should not register an account or continue using the platform. These terms may be updated from time to time to reflect changes in regulation, platform functionality, or operational practice, and continued use of the account after such changes are published is treated as acceptance of the revised terms. Players are responsible for periodically reviewing this page to remain informed of current conditions.

Eligibility and Age Restriction

HollyWin is intended for use by individuals who are at least 18 years of age, which is the legal minimum age for gambling in Australia. Registration is not permitted for anyone under this age threshold, regardless of parental consent or local variation in other jurisdictions. The operator reserves the right to request proof of age and identity at any stage, and accounts found to belong to underage individuals will be closed, with any deposited funds handled in accordance with responsible gambling obligations rather than being paid out as winnings. Age verification is one part of a broader identity check described in the account registration section below.

Players are also responsible for confirming that online gambling is lawful in their specific place of residence. HollyWin does not accept players from certain restricted regions, and it is the player’s responsibility to be aware of local laws before registering. Accounts opened in breach of this restriction may be suspended or closed at the operator’s discretion.

Account Registration

Registration requires a player to provide an email address, phone number, country of residence, preferred currency, and password. Each individual may hold only one account; duplicate accounts, whether created intentionally or by accident, may result in suspension of all associated accounts pending review. Players must provide accurate and current personal information at the point of registration and keep this information up to date, since inaccurate details can delay identity verification and withdrawal processing.

Identity verification, commonly referred to as KYC, is required before a first withdrawal is approved. This typically involves submitting a form of identification and proof of address. Phone verification may also be requested as part of account security; if a player does not respond to a verification request within two weeks, the account may be locked until contact is re-established. These checks exist to protect both the player and the platform from fraud and unauthorised account use.

Deposits and Withdrawals

All deposits and withdrawals are processed in Australian dollars, with a minimum deposit and minimum withdrawal of A$30 across all supported payment methods. Deposited funds must be wagered at least once before a withdrawal request can be submitted, and identity verification must be completed before a first withdrawal is released. Weekly and monthly withdrawal limits are tied to VIP status; standard accounts are typically subject to a A$1,500 weekly and A$7,500 monthly limit, while higher VIP tiers may access limits up to A$7,500 weekly and A$30,000 monthly.

No fees are charged by the operator for standard deposit or withdrawal transactions. However, an administration fee of A$37.50 per month may be applied to accounts that remain inactive for twelve consecutive months. Players should also be aware that payment providers themselves may apply their own charges, which are outside the operator’s control.

Bonus Terms and Conditions

Bonuses offered on HollyWin, including the multi-deposit welcome package and recurring promotional codes, are subject to specific conditions rather than open-ended offers. Only one bonus can be active on an account at any given time, and each bonus must be claimed with its corresponding promotional code entered before the qualifying deposit is made. A minimum qualifying deposit applies to each bonus stage, generally set at A$30 unless a higher threshold is specified for a particular promotion.

The welcome package is structured across four qualifying deposits, each requiring a separate code and each carrying its own match percentage and maximum bonus value. Free spins tied to the welcome package are credited in daily batches rather than all at once. Standard wagering requirements of 40 times the deposit plus bonus amount apply, calculated across both cash winnings and free-spin winnings, and must be completed within seven days of the bonus being credited. Maximum bonus conversion is capped at ten times the original bonus value. There is no maximum bet limit while a welcome bonus is being wagered, though normal fair-play rules described elsewhere in this document still apply.

Contribution rates toward wagering requirements vary by game category: slot games generally contribute 100 percent, while table games, live casino games, and video poker contribute at a reduced rate of around 5 percent. A bonus is automatically cancelled if the active bonus balance falls to A$0.08 or below. Recurring promotions, such as reload bonuses, free-spin offers tied to specific days of the week, cashback based on prior net losses, and referral bonuses, each carry their own minimum deposit, wagering multiplier, and validity period, and are subject to the same principle that only one bonus may be active at a time. Cashback offers, where applicable, generally require a shorter five-times wagering multiplier and a seven-day clearance window, and are typically only available once the welcome package has been completed. Certain payment methods and player residencies may be excluded from bonus eligibility regardless of deposit size; players should check current exclusions before attempting to claim a bonus. Full current details of the welcome package structure and any active promotions are described on the dedicated welcome bonus page.

VIP status and loyalty points, referred to as CP and RCP, are earned through wagering on eligible games and can be redeemed through a bonus shop or used to progress through a seven-level VIP structure. VIP benefits, including adjusted withdrawal limits and reduced wagering requirements on certain bonuses, are applied at the operator’s discretion based on account activity and verified deposit history.

Game Rules and Fair Play

HollyWin offers a broad catalogue of slot games, table games, and live dealer games, supplied through a licensed gaming platform provider. All games using random number generation are tested to operate on a fair and independent basis, consistent with standard industry practice for licensed operators. Live dealer games are streamed in real time and are subject to the operational standards of the studio providing that content, rather than being generated by software alone.

Players are responsible for understanding the rules of any game before wagering real funds, and game-specific rules, paytables, and return-to-player information are generally made available within each game’s information panel. In the event of a technical malfunction affecting the outcome of a game round, the operator reserves the right to void the affected round and return the wagered amount, in line with standard practice across the industry. Disputes relating to game outcomes will be reviewed against system logs held by the platform provider.

Responsible Gambling

HollyWin supports responsible gambling and encourages all players to treat gambling as a form of entertainment rather than a source of income. The legal minimum age of 18 applies strictly to all account holders, and age verification may be requested at any point during account use. Players who feel their gambling activity is becoming difficult to control are encouraged to make use of the tools and support options described on the dedicated responsible gaming page.

Tools available on request through customer support include deposit limits, loss limits, session time limits, temporary cooling-off periods, and self-exclusion for a defined or indefinite period. These tools are generally applied manually following a request to support, since self-service configuration options may be more limited than those found in some strictly regulated markets. Players are encouraged to reach out to independent support organisations if gambling is affecting their wellbeing, finances, or relationships, and information about such organisations is generally available through national health and community service directories in Australia.

Prohibited Activities

Players must not use the platform for any unlawful purpose, including money laundering, fraud, or the use of funds derived from criminal activity. Bonus abuse, including the use of multiple accounts to claim the same promotion, coordinated betting patterns designed to lock in guaranteed profit from bonus funds, or the use of automated software to place bets, is prohibited and may result in forfeiture of winnings and account suspension. Players must also not attempt to interfere with the operation of the platform, including through unauthorised access attempts, reverse engineering, or the introduction of malicious software.

Restricted Regions

HollyWin does not offer services to residents of certain jurisdictions where online gambling is restricted or where the operator has chosen not to accept players for regulatory or commercial reasons. It is the player’s responsibility to confirm that they are permitted to gamble online under the laws of their country or state of residence before registering. Accounts identified as belonging to restricted regions may be closed, and remaining balances handled in accordance with applicable terms.

Privacy and Data Handling

Personal information collected during registration and account use, including identity documents submitted for verification, is handled in accordance with the operator’s data protection practices. Data is used primarily to verify identity, process payments, prevent fraud, and comply with licensing obligations. Full details of how personal data is collected, stored, and used are set out in the separate privacy policy, which forms part of the overall terms governing use of the account.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where there is reasonable suspicion of fraud, bonus abuse, underage access, breach of these terms, or a request from the player themselves, including in the context of self-exclusion. Where an account is closed due to a verified breach of these terms, any bonus funds and related winnings may be forfeited, while the player’s own verified deposited funds will generally be returned subject to standard verification procedures. Suspended accounts may be reinstated following a review process, where the underlying cause of suspension has been resolved.

Limitation of Liability

The operator will take reasonable steps to ensure that the platform operates reliably, but does not guarantee uninterrupted or error-free access at all times. To the extent permitted by law, the operator is not liable for losses arising from circumstances beyond its reasonable control, including internet connectivity issues, third-party payment processing delays, or temporary platform downtime. Players participate in real-money gambling activity at their own risk, and nothing in these terms should be read as a guarantee of winnings or financial outcome.

Complaints and Dispute Resolution

Any complaint relating to account activity, a specific bet or game round, or a bonus condition should first be raised with customer support, which is available through live chat and email on a 24-hour basis. Support will generally attempt to resolve straightforward matters directly, while more complex disputes may require escalation to a specialised internal review team. Players are encouraged to keep records of relevant transactions, screenshots, or reference numbers when raising a complaint, as this helps support the review process and typically shortens resolution time.

Where a dispute cannot be resolved directly with customer support, players may be able to escalate the matter to an independent body associated with the operator’s licensing authority, depending on the nature of the complaint. Details of any applicable escalation path are provided by support on a case-by-case basis, since the appropriate body can depend on the specific type of dispute involved.

Governing Law

These terms and conditions, and any dispute arising from the use of the HollyWin platform, are governed by the laws applicable to the operator’s licensing jurisdiction in Curacao, without prejudice to any local consumer protection rights that may apply to players based in Australia. Where a conflict arises between these terms and mandatory local law, the relevant local provision will take precedence to the extent required by that law. Players are encouraged to seek independent legal advice if they are uncertain about how these terms interact with the law of their own jurisdiction.

For general information about the platform, including its game catalogue and payment options, players can refer to the HollyWin homepage, while specific payment method details are outlined on the dedicated payment methods page.