Privacy Policy

This Privacy Policy explains how HollyWin, operated by Stable Tech N.V. under a Curacao Gaming Authority licence, collects, uses, stores, and protects personal information belonging to players who register and use the services available at hollywinau.com. It applies to all visitors and registered account holders in Australia and describes the categories of data collected, the purposes for which that data is processed, how cookies are used on the site, how information is shared with third parties, how long data is retained, and the rights available to users regarding their own personal information. Anyone accessing this website confirms they have read and understood this policy and consents to the practices described within it. Use of the platform is restricted to persons aged 18 years or older, consistent with the legal minimum gambling age in Australia, and age verification forms part of the data collection process described below.

Scope of This Policy

This policy covers personal information collected through the HollyWin website, any associated mobile applications, and communications between the operator and its players, including live chat and email correspondence. It does not extend to third-party websites that may be linked from the platform, such as payment provider portals or game studio pages, which maintain their own separate privacy practices. Players are encouraged to review the privacy terms of any third-party service they interact with independently of HollyWin. Where this policy references data protection obligations, it is intended to reflect general good-practice principles for online gambling operators rather than the specific statutory regime of any one jurisdiction, given the operator’s licensing under Curacao law.

Information We Collect

HollyWin collects personal information at several stages of the customer relationship, beginning with account registration and continuing through deposits, withdrawals, gameplay, and customer support interactions. The categories of information collected are outlined below.

Registration itself requires only a small set of details, generally including an email address, phone number, country, preferred currency, and password, reflecting the streamlined sign-up process typical of the platform. Additional identity documentation is requested later, specifically before a first withdrawal is processed, in order to satisfy know-your-customer obligations common to licensed gambling operators.

How We Use Personal Information

Personal information collected by HollyWin is used for a defined set of operational and compliance purposes rather than for unrelated commercial activity. These purposes include verifying that account holders meet the minimum age requirement of 18 years, processing deposits and withdrawals through the payment methods made available on the platform, communicating important account or security notices, investigating and preventing fraud or misuse of bonus terms, and maintaining accurate records for regulatory and audit purposes. Data may also be used to monitor patterns of play that could indicate a need for responsible gaming intervention, such as unusually frequent deposits or extended session lengths. Where a player contacts customer support, the resulting correspondence may be retained to resolve the enquiry and to maintain a record in case of a future dispute. HollyWin does not use personal information for automated decision-making that produces legal effects on the player without the possibility of human review.

Cookie Policy

HollyWin uses cookies and similar tracking technologies to operate the website, remember player preferences, and gather aggregate information about how the site is used. Cookies are small text files stored on a device when a player visits the website, and they serve several distinct functions.

Types of Cookies Used

Essential cookies are necessary for core site functionality, including maintaining a logged-in session and ensuring that account security features work correctly; these cannot be disabled without affecting the ability to use the platform. Performance and analytics cookies collect information about how visitors interact with the site, such as which pages are viewed and how long a session lasts, and this information is generally aggregated and does not identify an individual player directly. Functional cookies remember choices a player has made, such as preferred currency or language, so these do not need to be re-entered on each visit. Where third-party cookies are used, for example through payment providers or analytics services, those third parties operate under their own data handling practices, and players are encouraged to review the relevant third-party policy for further detail.

Managing Cookie Preferences

Most browsers allow visitors to control cookie behaviour through their settings, including blocking cookies entirely or being notified when a cookie is set. Disabling certain cookies may limit the functionality of the HollyWin platform, including the ability to remain logged in or to access certain account features. Players who wish to manage or delete cookies already stored on their device can typically do so through their browser’s privacy or history settings, though the exact steps vary by browser and device type.

Sharing of Personal Information

HollyWin shares personal information with a limited number of third parties where necessary to operate the platform and fulfil legal obligations. This includes payment processors and financial institutions involved in handling deposits and withdrawals, identity verification providers engaged to confirm age and identity ahead of withdrawal approval, the platform and game content provider supporting the casino software, and regulatory or law enforcement bodies where disclosure is required by applicable law or licensing conditions. Personal information is not sold to third parties for marketing purposes. Where information is shared with a service provider acting on HollyWin’s behalf, that provider is expected to handle the data securely and only for the purpose for which it was shared. In the event of a corporate restructuring, merger, or transfer of business assets, personal information may be transferred as part of that transaction, subject to equivalent protections continuing to apply.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including ongoing compliance with anti-money laundering and know-your-customer obligations that typically require records to be kept for a period after an account becomes inactive or is closed. Transaction records, identity verification documents, and correspondence relating to disputes may be retained longer than general account data to satisfy audit and regulatory requirements. Where an account remains inactive for an extended period, a monthly administration fee of A$37.50 may apply after twelve months of inactivity, and related account data continues to be retained during that time in accordance with standard record-keeping practices. Once data is no longer required for any legitimate operational, legal, or regulatory purpose, it is deleted or anonymised in the ordinary course of business.

Security of Personal Information

HollyWin applies technical and organisational measures intended to protect personal information against unauthorised access, loss, or misuse. This includes the use of SSL encryption to protect data transmitted between a player’s device and the platform, verification procedures such as KYC checks prior to a first withdrawal, and the option to enable two-factor authentication on an account for an additional layer of login security. Phone verification may be requested as part of account security checks, and an account may be temporarily locked if a player cannot be reached through the phone number on file within two weeks of a verification request. While these measures are designed to provide a reasonable standard of protection, no system of data transmission or storage can be guaranteed to be completely secure, and players are encouraged to use strong, unique passwords and to avoid sharing account credentials with any third party.

Player Rights Regarding Personal Data

Players generally have a set of rights concerning the personal information held about them, and HollyWin aims to respect these rights within the operational and regulatory constraints applicable to a licensed gambling business. These rights typically include the ability to request access to the personal information held on file, to request correction of inaccurate or outdated details, and to request deletion of personal information where it is no longer required for a legitimate purpose and where deletion would not conflict with ongoing regulatory record-keeping obligations. Players may also object to certain uses of their data, such as receiving marketing communications, and may withdraw consent for optional processing activities where consent was the basis for that processing. Requests relating to personal data can be submitted through the customer support channels described below, and HollyWin will respond within a reasonable timeframe, taking into account the nature of the request and any verification needed to confirm the identity of the person making it.

Responsible Gaming and Data

Information gathered through gameplay monitoring is used, in part, to support responsible gaming practices, since patterns such as rapid deposit frequency or extended session length can be relevant indicators when a player requests account limits or self-exclusion. HollyWin makes deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion available on request through customer support, and any data associated with these settings is used specifically to enforce the limit the player has chosen. Given that the minimum legal age to gamble in Australia is 18, age verification data collected during registration and prior to first withdrawal plays a direct role in preventing underage access to the platform. Players who are concerned about their gambling behaviour, or who wish to discuss the protective tools available, can raise this directly with customer support at any time, and the resulting correspondence is treated with the same confidentiality as other account data.

Children’s Privacy

HollyWin does not knowingly collect personal information from anyone under the age of 18, consistent with the minimum legal gambling age applicable in Australia. Age verification steps are built into the registration and withdrawal process specifically to prevent underage individuals from creating or maintaining an account. Where there is reason to believe that an account has been opened by a person under the legal age, HollyWin reserves the right to suspend the account, void associated bonus activity, and take any other action considered appropriate under the terms and conditions governing the platform, while retaining relevant records as required for compliance purposes.

International Data Transfers

Because HollyWin operates under a Curacao licence through Stable Tech N.V. and relies on third-party service providers that may be located in different jurisdictions, personal information may be transferred to and processed in countries outside Australia. Where such transfers occur, HollyWin expects the receiving party to apply data handling practices consistent with the protections described in this policy. Players who have concerns about the location of data processing are encouraged to contact customer support for general information about the operator’s data handling arrangements.

Changes to This Privacy Policy

HollyWin may update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or the services offered on the platform. Where a change is considered material, reasonable efforts will be made to bring it to the attention of registered players, such as through an account notification or a notice on the website. Continued use of the platform following any update constitutes acceptance of the revised policy, and players who do not agree with a change are free to stop using the service and to request closure of their account.

Contacting HollyWin About Privacy

Players who have questions about this Privacy Policy, who wish to exercise any of the rights described above, or who want to raise a concern about how their personal information has been handled can do so through the customer support channels available on the platform, including 24/7 live chat and email correspondence. Support is generally handled through chat-based assistance rather than telephone contact, and players should expect to provide reasonable identity verification before sensitive account or data requests can be processed, in order to protect the account holder from unauthorised access. General information about the platform, including its game library and account features, is available through the HollyWin homepage, while details of applicable rules and conditions, including those governing bonus activity referenced in this policy, are set out separately in the Terms & Conditions.